My husband recently attended his company conference and Geoff Ramm was the guest speaker, speaking about giving the celebrity service to customers.
I felt that a lot of what he was saying would link perfectly to our settings too. I have spoken to him about our group and he has given me some advice and ideas.
Here is a video of an example of the 'Celebrity Service' that he was talking about. https://www.youtube.com/watch?v=1JJVwMwEpQ4
Hope you like it.